However, this is only the case if you have added custom firewall rules to allow certain programs that would have normally been blocked, which is rare. This will remove any erroneous firewall rules that are blocking legitimate connections.ĭuring this process, Windows will tell you that restoring the default firewall settings may cause some programs to stop working. This section explains how to restore the Windows Firewall settings to the original ones that came with your computer. The instructions below explain how to do this. If so, it may help to restore the firewall to the original settings that came with your computer. If this test solved the problem, that means that Windows Firewall is blocking the connections. Try connecting to our servers and note whether it solves the problem.Īfter you test the connection, open the Windows Firewall control panel again and turn it On to make sure your computer is protected.

Click Off (not recommended).Ĭlick OK to close the control panel window. (If your control panel is in “category view”, click “Security Center” to see the “Windows Firewall” icon.)Ī new window will appear showing the firewall settings. To do this:Ĭlick the Start menu, then choose Control Panel.Ĭlick Windows Firewall. You can temporarily turn off the Windows Firewall to see if it’s causing the problem. Testing to see if the problem is the Windows Firewall If that doesn’t help, follow the instructions below. The first thing you should do if you suspect a firewall problem is restart your computer and your networking equipment (including your DSL or cable modem, which you should turn off, then on). If your Windows computer is mysteriously blocking connections to our servers - especially FTP connections - the Windows Firewall may be preventing the connections from getting through.

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